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‘In the new world order,’ feds must work with industry to fix IT procurement problems, say experts

New research examining IT procurement failures—the ArriveCan app, the Phoenix pay system, and Employment and Social Development Canada’s benefits modernization system—reveals three common issues: inadequate accountability, lack of internal expertise, and changes in scope.

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BY IREM KOCA
June 27, 2024

News | BY IREM KOCA | June 27, 2024

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‘In the new world order,’ feds must work with industry to fix IT procurement problems, say experts

New research examining IT procurement failures—the ArriveCan app, the Phoenix pay system, and Employment and Social Development Canada’s benefits modernization system—reveals three common issues: inadequate accountability, lack of internal expertise, and changes in scope.

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Blaming public service won’t resolve procurement issues, but more resources and oversight needed, says Duclos

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‘In the new world order,’ feds must work with industry to fix IT procurement problems, say experts

New research examining IT procurement failures—the ArriveCan app, the Phoenix pay system, and Employment and Social Development Canada’s benefits modernization system—reveals three common issues: inadequate accountability, lack of internal expertise, and changes in scope.

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