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Thursday, November 21, 2024
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The urgent need for user-centric digital services in Canada’s public institutions

Imagine a single secure session with access to all public services, from hospitals to transportation and taxes. This would relieve pressure on our public system and significantly reduce stress in people's lives.

Immigration Minister Sean Fraser is at the helm of one federal department that committed to transitioning to providing digital services for its clients; however, it hasn't been without criticism from those who say the system can be difficult to use. The Hill Times photograph by Andrew Meade
Opinion
BY DON CUTHBERTSON, PATRICK DROLET
May 11, 2023
Opinion | BY DON CUTHBERTSON, PATRICK DROLET | May 11, 2023

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Canada’s aging crisis and a call for reform in eldercare

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