Thursday, November 21, 2024

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Thursday, November 21, 2024 | Latest Paper

Disconnect between political priorities and service delivery

Canadians may not appreciate the abstraction of large numbers, but they do understand the many personal stories of those who are waiting for decisions, whether in passport lineups or applications in the system. As Ralph Heintzman, Donald Savoie, and others have noted, government failure to deliver on services or communicate in advance of service delivery issues undermines overall trust in government.

Opinion
BY ANDREW GRIFFITH
July 14, 2022

Opinion | BY ANDREW GRIFFITH | July 14, 2022

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