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Wednesday, January 15, 2025

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Gaël Campan

Antitrust concern about big business underestimates customers’ power, and benefits

  • The size of a business is generally a reflection of its success at satisfying a lot of customers in a very productive way. Size,
Opinion | BY GAëL CAMPAN | December 16, 2020
Big companies have never been so vulnerable to customer dissatisfaction, and therefore so mindful of it. Manufacturers spend millions recalling defective products to avoid losing the trust of the public, writes Gaël Campan. Pixabay photograph by Gerd Altmann

Antitrust concern about big business underestimates customers’ power, and benefits

Opinion | BY GAëL CAMPAN | December 16, 2020
  • The size of a business is generally a reflection of its success at satisfying a lot of customers in a very productive way. Size,

Antitrust concern about big business underestimates customers’ power, and benefits

Opinion | BY GAëL CAMPAN | December 16, 2020
  • The size of a business is generally a reflection of its success at satisfying a lot of customers in a very productive way. Size,
Big companies have never been so vulnerable to customer dissatisfaction, and therefore so mindful of it. Manufacturers spend millions recalling defective products to avoid losing the trust of the public, writes Gaël Campan. Pixabay photograph by Gerd Altmann
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